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Lego Pivots Away from Instant Gratification

In the early 2000s, as video games were exploding in popularity, the executives at Lego convinced themselves that their customer bas...

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business strategy customer service

Wayfair Inc. Online Model Creates Opportunity

Wayfair's largely online presence and e-commerce business model is providing an opportunity to take market share at a time that "80%...

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business strategy revenue

LVMH's Remarkable Response to the Coronavirus

An article in the Financial Times reports that LVMH estimates it will deliver 12 tonnes of hand sanitizing gel to 39 hospitals in Pa...

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aid business strategy crisis

YouTube and Netflix Reduce Picture Quality

An article in the FT reports that streaming giants Netflix and YouTube have reduced picture quality in response to the growing numbe...

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business strategy crisis

Restaurants Fight to Survive Coronavirus-Related Shutdowns

U.S. restaurant sales were forecast to hit $900 billion in 2020. With the impact of the Coronavirus coming into focus, the National ...

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business risk business strategy crisis

Airline Customers Know Not What They Want

An article in the WSJ states that airline customers favor the "unbundling" trend even if they claim not to. While customers claim th...

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business strategy contrarian